Hereby conditions and cancellation policy

Main conditions and policy (Individual booking OF UP TO 3 ROOMS). More than 3 rooms is considered a group and special terms and conditions apply

Cancellation or changes in your booking made :

  • Less than 48 hrs before date of arrival: the first 2 nights will be charged
  • More than 48 hours before arrival you may be refunded the total of your stay
  • 48 hours refers to working days - Sataurday, Sunday and Belgian Bank Holidays are NOT counted as working days.
  • No cancellations or changes can be made to a Non Refundable booking. Full payment may be taken for your Non Refundable booking at the time the reservation is made

Special conditions (groups*)

  • Your terms and conditions for payment, cancellation and rooming list will be given by email from the central Reservations office of Historic Hotels Belgium. These terms and conditions are the only ones that will apply to your booking

(*) groups = Every booking of 3 or more rooms

Cancellation policies

Cancellation policy for reservations up to 3 rooms: 
Cancellation is generally free of charge 48 hours before arrival  (unless otherwise stated in your quote and confirmation). We guarantee rooms until midnight. In case of no-show, the first two nights will be charged to the client (unless otherwise stated in individually concluded contracts).

48 hours means  2 working days Monday to Friday 0900-1700. So a cancellation received on a Belgian Bank Holiday or Saturday or Sunday is not deemed to be accepted until 0900 of the next working day

Cancellation policy 3 rooms and more :

  • Any cancellation must be confirmed by the client to the hotel in writing - email is acceptable
  • The precise policies are applicable from the quote and booking confirmation that were received from our reservations department by email

Smoking in any of the Historic Hotels Belgium is not permitted (including electronic smoking). There is an extra cleaning charge that will apply in case of guest smoking